Withdrawal and returns
Last updated: 6 October 2026
Statutory withdrawal must be distinguished from a complaint about a defect. Your statutory rights concerning defects exist independently of whether a right of withdrawal exists or has already expired.
Right of withdrawal and declaration
Where a statutory right of withdrawal exists, you have the right to withdraw from the contract within fourteen days without giving a reason. To exercise it, you must inform us of your decision by an unambiguous statement, for example by letter, email or the online function:
ProTech Schrötter, proprietor Kean Noah Schrötter
Am Landwehrgraben 1
30519 Hannover, Germany
Email: protech-schroetter@web.de
Telephone: +49 155 63718621
To meet the withdrawal deadline, it is sufficient to send your declaration before the period expires. No reason or prior approval is required.
You can also exercise your right of withdrawal using the prominently displayed Withdraw from a contract function, permanently accessible in the footer. After the review step, submit the declaration with the button to confirm withdrawal. Once it has been successfully saved, you immediately receive an acknowledgement with its content, date and time as a downloadable text file. We also attempt to send it by email. If the declaration cannot be saved for technical reasons, you may declare withdrawal by email or letter.
1. Shipped SD cards
For delivery of goods, the fourteen-day withdrawal period starts on the day you or a third party nominated by you, other than the carrier, receive the goods. The other statutory requirements for the start of the period, in particular proper information, remain unaffected.
If you withdraw from the contract, we refund all payments received, including the cost of the cheapest standard delivery offered, without undue delay and no later than fourteen days after receiving the withdrawal. Additional costs of a more expensive shipping method chosen by you are not refunded. We use the same payment method as in the original transaction unless expressly agreed otherwise. No fees are charged for this. We may withhold the refund until we have received the goods back or you provide evidence of return, whichever occurs first.
You must return or hand over the goods to the address above without undue delay and no later than fourteen days after declaring withdrawal. Sending them within the period is sufficient. You bear the direct return costs. ProTech Schrötter voluntarily pays these costs if the SD card is returned in the unchanged, still unopened original shipping letter. This voluntary undertaking does not affect costs that we must bear by law, in particular for valid defect claims.
Opening the ordinary shipping letter does not exclude the right of withdrawal. A card already used is not generally excluded from withdrawal either. You are liable for diminished value only where it results from handling beyond what was necessary to establish the goods’ nature, characteristics and functioning.
2. Digital content for download
For digital content not provided on a physical medium, the withdrawal period is generally fourteen days from contract conclusion. The other statutory requirements for the start of the period remain unaffected.
For a contract involving payment, the right of withdrawal expires early only if we have begun performing the contract after you expressly consented to commencement before the withdrawal period ends and acknowledged that this causes loss of the right of withdrawal, and if you have received the contract confirmation required by law. Mere acceptance of the terms is insufficient.
Payment or merely receiving an email does not in itself cause the right of withdrawal to expire. The requirements described below apply to a separately owed service.
For a valid withdrawal, we refund your payments without undue delay and no later than fourteen days after receiving the declaration through the original payment method, unless expressly and without charge agreed otherwise. For digital content not provided on a physical medium, no compensation for value is payable following a valid withdrawal.
3. Services on the vehicle
Where a right of withdrawal exists for a service, the period is generally fourteen days from contract conclusion. A contract concluded entirely on our business premises generally has no distance-contract right of withdrawal. An agreed on-site appointment alone does not determine this.
For a paid service, the right of withdrawal expires early only once the service is fully performed, provided that before commencement you expressly consented and acknowledged that the right expires upon full performance. For contracts concluded off premises, the required consent must be given on a durable medium.
If you withdraw before full performance, reasonable proportionate compensation may be payable only under the statutory conditions, in particular following your express request for early commencement and proper information. Otherwise, a refund is made within fourteen days after receiving the withdrawal through the original payment method, unless expressly and without charge agreed otherwise.
Model withdrawal form
If you wish to withdraw from the contract, you may complete and return this form. Using it is not compulsory.
To ProTech Schrötter, proprietor Kean Noah Schrötter, Am Landwehrgraben 1, 30519 Hannover, email: protech-schroetter@web.de
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*):
________________________________
Ordered on (*)/received on (*): ________________________________
Name of consumer(s): ________________________________
Address of consumer(s): ________________________________
Signature of consumer(s) (only for a declaration on paper): ________________________________
Date: ________________________________
(*) Delete as appropriate.