Download or prepared SD card?

To prepare a download, you need your own suitable SD card with at least 8 GB of storage. Do not use a navigation SD card. You should be able to download files, extract archives and transfer the contained data according to the instructions.

If you do not have a suitable card or would rather not handle downloads and files yourself, a prepared SD card may be suitable after the check. The vehicle-specific instructions remain decisive.

No. The SD card ordered from us or prepared yourself for a download is only an installation medium. After successful activation, you can remove it from the vehicle and keep it for any later reinstallation. It does not need to remain inserted permanently.

If the vehicle check and payment receipt are completed before 14:00 Hanover time, Monday to Friday, we usually dispatch the prepared SD card the same day; otherwise, usually on the next processing day. Public holidays are excluded. Within Germany, it is sent as a letter with a shipment reference through Deutsche Post, and shipping is included in the price. We ship to other European countries offered at checkout exclusively by Deutsche Post Standardbrief International. Delivery time depends on the destination country. Within Germany, delivery usually takes 1 to 3 business days after dispatch. For shipments within Germany, you receive the shipment reference by email. For international letters, you receive dispatch confirmation without full tracking or confirmation of delivery. We send the appropriate instructions in a separate email. Shipping costs are shown in the cart after a successful vehicle check and before ordering.

After receiving your order and payment, we email you the software activation files and suitable instructions. After checking your information, we make the download available within a short time. In individual cases, it may take longer. No postal shipping is involved.

Some systems need a suitable update before activation. We establish whether it is required and which delivery method suits your checked vehicle and system details. A similarly named vehicle is no substitute for this.

The checked solution includes instructions. You normally carry out the steps on your vehicle. We provide written support within the agreed scope. Personal assistance in the Hanover area can be arranged separately.

We operate as a mobile service in the Hanover area and have no shop for customer visits. After assessing your enquiry, we agree a fixed meeting point and appointment with you. This saves the costs of shop premises and lets us price services accordingly. Work carried out in person is agreed individually and is not automatically included in the price of a download or SD card order.

Delivery is matched to the system checked. Only then can we determine whether a download or an ordinary SD card is suitable. Do not use files for a similarly named vehicle.