General terms and conditions
Last updated: 6 October 2026
1. Provider and scope
The provider is Kean Noah Schrötter, trading as ProTech Schrötter, Am Landwehrgraben 1, 30519 Hannover, Germany. Email: protech-schroetter@web.de, telephone: +49 155 63718621.
These terms apply to the infotainment activations, software updates, downloads, prepared SD cards and vehicle coding offered in each case, provided that they were validly incorporated before the contract was concluded. Individual agreements take precedence. A consumer is any natural person entering into a legal transaction primarily for private purposes.
2. Orders, contract formation and contract text
Service descriptions and compatibility checks do not yet constitute a binding offer. Before you place your order, the selected service, checked vehicle and infotainment system, total price, shipping costs, accepted payment methods and provision or delivery period are displayed. You can check and correct your details in the basket. By clicking the button to place an order with an obligation to pay on our website, you submit a binding offer. You are then redirected to Mollie to select and make payment. We accept your offer by sending an order confirmation by email. The contract language is German.
The order confirmation reproduces the contract content and includes the agreed terms, the applicable withdrawal information and, for digital content not provided on a data carrier, your declarations concerning early commencement. It is provided on a durable medium, usually by email. Permanent online access to the contract text is not offered. Please keep the confirmation.
3. Service and compatibility
The service specified at checkout, the checked vehicle and infotainment system, and the confirmed software versions and equipment features determine the scope. An approval does not automatically apply to other devices or vehicles. Whether an update is required and whether download files, a prepared SD card or a service on the vehicle will be provided is displayed before ordering.
The agreed characteristics and statutory requirements remain binding. Functions outside the agreed scope and additional hardware are included only if expressly agreed. If the final individual order review fails despite correct customer information, the order will not be carried out; any payment already received will be refunded through the original payment method. Your statutory rights remain unaffected.
4. Customer cooperation
Please provide complete and accurate information and notify us of changes to the vehicle or software version. For a download order, after reviewing the order summary you separately reconfirm your vehicle, system and service details. Follow the supplied instructions and technical requirements. If information is unclear or contradictory, consult us before installation. These cooperation obligations do not mean that you act generally at your own risk or lose statutory rights.
5. Prices and payment
The total price displayed immediately before ordering applies. No VAT is charged under the small-business scheme in section 19 of the German VAT Act (UStG). The stated SD card prices include shipping within Germany. Shipping costs and the total price are separately displayed before ordering. Downloads have no shipping costs. Shipping costs are shown in the cart after a successful vehicle check and before ordering.
Payments are processed through Mollie. Accepted payment methods are stated before you place the order with an obligation to pay; you subsequently see at Mollie which are available for your checkout. The amount is due when the order is placed.
6. Provision, delivery and performance
Downloads are provided through the electronic method stated before ordering. Prepared SD cards are sent to the stated delivery address in the European delivery countries offered in the order form. Vehicle appointments are arranged individually. The binding provision or delivery period is displayed before ordering. For shipments to consumers, we bear the statutory transport risk; statutory exceptions remain unaffected.
Performance before an existing withdrawal period expires begins only under the statutory conditions. Acceptance of these terms does not replace separate consent to early commencement or acknowledgement of a possible loss of the right of withdrawal.
For deliveries outside the EU customs territory, additional import duties and destination-country fees may apply. They are not included in the shipping surcharge and may be collected from the recipient.
7. Statutory rights concerning defects and updates
Statutory rights concerning defects apply. For digital products, in particular the statutory requirements for conformity, provision, required updates and information about them remain unaffected. The applicable rules depend on the actual contract content, not solely on its description as a service or activation.
Please report problems, where possible, with a description and the relevant system details. Prior contact is not an additional prerequisite for exercising statutory rights. A guarantee is granted only if expressly promised as such.
8. Liability
We are liable without limitation for intent and gross negligence and for damage resulting from injury to life, body or health. This also applies to fraudulent concealment of a defect, within the scope of a guarantee given, and to mandatory statutory liability, in particular under the German Product Liability Act.
In cases of ordinary negligence, for breach of an essential contractual obligation we are liable for foreseeable damage typical of the contract. Essential contractual obligations make proper performance of the contract possible and their fulfilment can normally be expected. Otherwise, liability for damage caused by ordinary negligence is excluded. The exceptions stated above and statutory rights concerning defects remain unaffected.
9. Withdrawal
Consumers generally have a statutory right of withdrawal for distance contracts and contracts concluded off premises. Details, the start of the period and statutory grounds for expiry are set out under Withdrawal and returns. The Withdraw from a contract function, permanently accessible in the footer, allows an electronic declaration. Mere preparation for a specific vehicle or opening an ordinary shipping envelope does not generally exclude the right of withdrawal.
10. Data protection and dispute resolution
Information on processing personal data is available in our Privacy notice. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.
11. Applicable law
German law applies. For consumers, mandatory protective provisions of the country of their habitual residence remain unaffected insofar as they would apply without this choice of law. Statutory places of jurisdiction remain applicable.